RETURN POLICY

Thank you for choosing PÉGOUD WATCHES!  Here’s everything you need to know about our return policy:

Return Conditions

1. Unworn and Unused: We ask that all returned watches remain unworn, unused, and unmodified (no engravings, please).
2. Original Packaging: Please return your watch in its original packaging, including all tags attached.
3. No Damage: We can only accept undamaged watches that show no signs of wear.
4. Metal Straps: For watches with metal straps, please ensure that the bracelet and clasp remain unsized, with no links removed. Note that any damages or modifications will incur a restocking fee of US$60.
5. Leather and Rubber Straps: For leather or rubber straps, they should be unused. Damages or modifications will also lead to a restocking fee of US$60.

Gifted Items

1. If you received your watch as a gift, we’re sorry, but we cannot accept exchanges or refunds for these items. The original purchaser will need to handle any return or refund requests.

How to Return

If you need to make a return, just reach out to our Customer Support Team by emailing us at support@pegoud-watches.com. We’ll get back to you within 2 business days with all the details you need to return your watch. We’ll provide you with a return authorization number, which you’ll need to include in your shipment.

Please remember: If you send back your watch without this authorization number, we won’t be able to process your return.

EU CUSTOMERS: YOUR 14-DAY RIGHT OF WITHDRAWAL (For EU Customers Only)

If you are a consumer in the European Union, you have the legal right to cancel your order within 14 days of receiving your watch, for any reason and without giving an explanation. This is in addition to our general return rules above.

How to Cancel

You can withdraw from your purchase using the withdrawal button on our website, or by sending us a clear statement of your decision (for example, by email) before the 14-day period ends. You don't need to give a reason. Once we receive your request, we'll send you confirmation by email.

Sending the Watch Back

After telling us you wish to cancel, please return the watch to us within 14 days. You are responsible for the cost of return shipping. We recommend a tracked service, as you remain responsible for the watch until it reaches us. You're welcome to try on the watch and check that it works, as you would when buying in a store. However, if the watch is returned showing signs of use beyond this — for example scratches, wear to the case or strap, or missing components such as removed links — we may reduce your refund to reflect the loss in value.

Your Refund

We will refund the full price you paid for the watch within 14 days of receiving it back (or, if earlier, once you provide proof that you've sent it). Refunds are issued to your original payment method. Because our standard shipping is free, there is no delivery charge to refund. Please note that any import duties or taxes charged to you by your local customs authority are paid by you directly to your government, not to us, and cannot be refunded by us. These charges are your responsibility and are separate from the price of the watch.

Shipping Responsibility

We can’t take responsibility for items lost during return shipping, and we won’t cover return shipping costs unless you receive an incorrect or defective product. Please send all returns back to our warehouse in Hong Kong.

15/F, Kowloon Center, 29-39 Ashley Road, Tsim Sha Tsui, Kowloon, Hong Kong.

Refund Details

Refunds will cover the original cost of your purchase. Please note that we cannot refund any import Duty/VAT/GST fees that your country may impose.

Thank you for understanding! If you have any questions, don’t hesitate to reach out. We’re here to help!